Group Coaching: Understanding the Asian Stakeholder Mindset

How do I register for the program?
You can register directly through the online form on the program landing page (click the 'Return to Program Details' button below). Once submitted, you’ll receive an automated confirmation email.

What is the difference between Pre-Registration and Enrolment?

• Pre-Registration: Tentatively reserves your place at the lower Pre-Registration Rate. This does not require payment and gives you time to arrange internal approvals.

• Enrolment (Confirm & Pay): Finalises your place in the program once payment is received by credit card.

Can my organisation access a discount for registering multiple participants?

Yes. If you’re registering between four and six participants from the same organisation, you can access the Team Registration Rate, capped at AUD 3,577 (inclusive of GST) – a substantial saving compared with the individual Standard Rate of AUD 1,210 per participant.

• That’s equivalent to over 50% discount if six participants join, over 40% discount for five participants, and over 25% discount for four participants.
• This capped rate makes it easy for departments and agencies to extend the professional development opportunity to multiple staff members while keeping within a single budget approval.
• Only one person needs to complete the registration and payment. Afterward, I’ll contact you directly to collect the participant names and details, and each participant will receive their own confirmation and access to the program materials.

Learn more about the Team Registration Rate.

Can I pre-register someone from my team or organisation without yet knowing who will participate?
Yes. The pre-registration form allows you to reserve a place for your organisation even if you haven’t finalised who will attend.

• We understand it can take time to confirm availability internally.
• If you later decide not to proceed, there’s no penalty for withdrawing your pre-registration.
• You’ll also receive a reminder before pre-registrations close and payment is due, so you can confirm the participant details at that stage.

How many places are available?
Each cohort is capped at 15 participants to ensure small-group interaction and personalised coaching. Places are confirmed strictly on a first-come, first-served basis once payment is processed.

Can I change my cohort after registering?
Where possible, we will try to accommodate changes between cohorts if a scheduling clash arises. This depends on availability, as cohorts may already be full. You’ll have the opportunity to indicate availability/unavailability on the registration form.

What happens if the cohort I want is full?
If your preferred cohort is full, you’ll be placed on a waitlist and contacted if a space becomes available.

Can I substitute a colleague if I can no longer attend?
Yes. Substitutions may be arranged before the program starts, as long as you email Craig ([email protected] ) in advance to confirm the details of the replacement participant.

Will I receive a tax invoice?
Yes. Once payment is processed, a tax invoice showing GST will be emailed to you.

How much time do I need to commit?
The program includes four live sessions of 90 minutes each (a total of 6 hours).

• Between sessions, you’ll also have access to optional activities and self-assessments that you can complete at your own pace.
• In total, you can expect to commit around 6–10 hours depending on how much of the optional material you choose to explore.

What should I do if I have limited availability on program dates?
You’ll have the chance to indicate your availability in the pre-registration form. Where possible, we’ll accommodate limited mix-and-match between cohorts if spaces are available.

What if I already know I can’t attend one of the sessions?
You are still welcome to register. Each session is recorded and available within a few days, with access continuing for one month after the program concludes. This means you can catch up at a time that suits you.

Can I mix and match sessions across different cohorts?
Where possible, we’ll try to accommodate requests to join a different cohort if you have a scheduling clash.

• Availability depends on whether the other cohort is already full, as each is capped at 15 participants.
• You’ll have the opportunity to indicate availability or unavailability when completing your registration form.

Can I substitute a colleague if I can no longer attend?
Yes. Substitutions may be arranged before the program starts, as long as you email Craig ([email protected] ) in advance to confirm the details of the replacement participant.

What happens if I miss a session unexpectedly?
If something comes up at short notice, you won’t lose out. You’ll still have access to the video recording, slides, and resources from that session, so you can stay on track with your cohort.

Will I still get value if I miss more than one session?
Yes. While live interaction is recommended, the coaching frameworks and resources are designed so you can continue applying the content between sessions. Many participants also find it valuable to revisit recordings even if they attended live.

What if I need to step out briefly during a session?
That’s fine. All sessions are recorded, and you’ll be able to catch up on any parts you miss.

Do I need to attend every session live to receive a certificate of completion?
Certificates are issued on request once you confirm that you’ve engaged with the program — either by attending live or by watching the recordings and using the materials. You’ll still qualify even if your schedule prevents you from joining every session in real time, though live participation is encouraged to gain the full benefit of group coaching and discussion.

What is the format of the program?
This is a small-group coaching program, not just training. Training is about receiving information; coaching is about applying it to your own context. Each cohort is capped at 15 participants so you can work through real challenges with guidance and peer input.

What makes it coaching rather than training?
In each session, you’ll bring a specific work-related challenge (or identify one along the way) and apply intercultural frameworks to make progress towards your goal. The transformation looks different for every participant — it depends on your starting point and the challenges you choose to focus on.

What if I don’t have a clear challenge to bring?
That’s fine. You’ll have opportunities to identify potential challenges, contribute advice to others, and test strategies against scenarios relevant to your role. At the very least, you’ll progress along the scale of Cultural Curiosity, gaining more awareness and practical confidence.

How many sessions are included?
There are four live sessions, each running for 90 minutes over four weeks. This structure gives you time to apply strategies between sessions and return with real-world insights.

Are the sessions interactive?
Yes. Each session blends structured input with discussion and peer learning. The aim is not only to share knowledge, but also to apply it to your professional context in real time.

Will there be networking opportunities?
Yes. Small cohorts create natural opportunities to connect with peers from other government organisations, though participation in side conversations is entirely optional.

Will country-specific insights be covered?
The focus is on cultural principles that apply across Asia. However, examples and discussions may draw on specific countries where relevant to participants’ challenges.

Will I need to prepare anything before the program starts?
No formal preparation is required. However, you’ll get the most value by coming with at least one work-specific challenge that you’d like to explore.

Do I need to do work between sessions?

Between sessions, you’ll be encouraged (but not required) to test the strategies in your own workplace. This helps you get the most out of the program, but it’s up to you how much you do. You’ll also have access to optional activities and self-assessments if you’d like to explore further.

How is confidentiality maintained in a mixed-agency cohort?
Confidentiality and security are top priorities. Participants are expected to respect the confidentiality of discussions and follow the security arrangements of their own organisation. 

• Alphacrane Intercultural Specialists also operates under a strict confidentiality policy — see our Terms & Policies  page for details.

Will sessions be recorded?
Yes. Recordings are made available only to your cohort, within a few days of each session, and access continues for one month after the program concludes.

Where are the recordings hosted?
Recordings are stored on a password-protected page, accessible only to participants in your cohort. They are not shared publicly or outside the group.

Are recordings captioned?
Yes. All recordings include closed captions for accessibility.

What if my agency has strict confidentiality requirements?
If participating in a mixed-agency cohort is not suitable for your circumstances, you may prefer a private coaching option such as the Understanding the Asian Business Mindset program which is 100% tailored to your specific needs and professional context.

What is the cancellation policy?
You may cancel up to 10 business days before the first session for a full refund (less any transaction fees).

Can I get a refund if I cancel after that?
Cancellations received fewer than 10 business days before the first session are non-refundable, except in exceptional personal circumstances such as serious illness or bereavement, at Alphacrane Intercultural Specialists’ discretion.

Can I receive a refund once the program has started?
Refunds are unavailable once the program has commenced, regardless of attendance.

Can someone else attend in my place?
Yes. Substitutions are welcome, provided they are requested before the first session and the substitute is an Australian-based government professional whose role involves Asia-related work — either directly with counterparts or indirectly through organisational support.

What if I miss one or more sessions?
If you can’t attend a session, you’ll still have access to the video recording, slides, and resources. Access continues for one month after the program concludes.

How do I cancel or request a substitution?
All requests must be submitted in writing by email to [email protected] . Please refer to our Terms & Policies  page for full details.

What platform is used for the sessions?
All sessions are delivered virtually via Microsoft Teams. You don’t need a paid Teams account — a link will be provided after enrolment, and you can join through your web browser or the desktop/mobile app.

When will I receive the meeting links?
You’ll receive your Teams links once your enrolment is confirmed. These will be emailed to you together with a Welcome Pack to help you get set up and ready for the first session.

Do I need special equipment?
No special equipment is required. You’ll just need:

• A computer, tablet or phone with a stable internet connection

• A webcam and microphone (built-in or external) for interactive discussions

• Headphones or a headset for clearer audio (recommended)

• A private space where you won’t be overheard, to maintain the confidentiality of coaching discussions

What if my organisation blocks access to Teams?
If your IT settings prevent you from joining, you can usually connect through the browser link instead of the app. If issues persist, contact Craig at [email protected] for support in finding a workaround.

Will the sessions be recorded?
Yes. Session video recordings are uploaded within a few days to a secure, password-protected page, accessible only to participants in your cohort. Access continues for one month after the final session. Each video includes closed captions.

Do I need to install anything beforehand?
It’s best to test the Microsoft Teams link in advance. Instructions will be sent prior to the first session to make sure you’re ready to go.