Enrol now for immediate access to my online course all about how to relate better to customers, clients and colleagues from any cultural background.
More specifically, here’s what you’ll learn:
- How to relate to someone from a different cultural background if you want to influence their behaviour or move them up the scale of satisfaction
- How to discover and manage your cultural blind spots
- How to distinguish between cultural differences and personality flaws or professional flaws
- How to identify the underlying cultural values, motivators and priorities that drive your behaviour, and the behaviour of people from different cultural backgrounds
- How to bridge any cultural gaps that may be preventing you from relating well to others
What you'll get:
Step-by-step course lessons to guide your journey all the way through to achieving cross-cultural relatability goal with your customers, clients and colleagues
- 60 minutes of lessons presented in video format, plus lesson notes and activities
- Practical indicators of one-star through to five-star relationships, so you can score yourself, set your goal, and track your progress
- Practical examples of intercultural best practice
- Self-assessment activities for your personal and professional growth
- Downloadable Reflection Journal packed with additional resources, self-reflection activities, and best practice frameworks
- Foundations of Cultural Intelligence, explained in practical terms for immediate action
- Unlimited access so you can rewatch lessons at any time
- Risk-Free Guarantee: If you join and feel that the course is not a good fit for you, I’m giving you a 14-day 100% money-back guarantee
- Certificate of Completion for your CPD (Continuing Professional Development) records available upon request
COURSE OUTLINE
Module 1: Start Here
Module 2: Moving up the Scale of Relatability
- The Scale of Cross-Cultural Relatability
- Set your baseline
- Set your stretch goal
- My 3-Step Framework for moving up the Scale of Relatability
Module 3: Cultural Dimensions
- How we relate, explained in 5 cultural dimensions
- Relative to someone else, where are you positioned?
- Find your clues, and your cultural blind spots
Module 4: Cultural Intelligence as a Relational Skill
- How are relational skills culturally influenced?
- It’s time to suspend your common sense!
- What is Cultural Intelligence (CQ)?
- The No. 1 myth about cultural intelligence
Module 5: Where To From Here?
- Unlock your cultural curiosity
- Start stretching your comfort zone now!
- Final thoughts
- Share with me your thoughts