2. Important Email Note

Our confirmation emails may occasionally land in your spam or junk folder. To avoid missing important updates:

• Tick the “Subscribe to our email list” box at checkout

• Check your spam or promotions folder after completing your purchase

• If you haven’t received an email within a few minutes, please contact [email protected]

3. After Payment Is Received

Once your payment is received, we will:

• Issue a receipt and/or tax invoice

• Contact you via email to coordinate preferred coaching dates and times

• Ask you to complete a short pre-coaching survey to help tailor the sessions to your specific needs

4. Confidentiality in Coaching, Training and Consultancy

We understand that our work often involves confidential discussions, sensitive organisational matters, and commercially sensitive information. Whether you engage us for coaching, training, consultancy or advisory support, all personal and professional details you share with Alphacrane Intercultural Specialists are treated with the strictest confidence.

Unless we are required by law to disclose it (e.g. to prevent serious harm or fulfil a legal obligation), this information will never be shared with third parties without your permission. Access is restricted to the relevant facilitator or consultant (Craig Shim), and information is securely stored and handled with care.

5. Session Access and Usage

• Each coaching package includes the number of sessions specified at the time of purchase (e.g. 2 x 90-minute sessions).

• Coaching sessions are intended for individual use, or for a small group as agreed at the time of purchase (maximum of 6 participants).

• Additional sessions may be arranged separately by contacting [email protected].

• All coaching session materials remain the intellectual property of Alphacrane Pty Ltd and may not be shared, distributed, or repurposed for commercial use without permission.

6. Pricing, GST, and Quotation Validity

All pricing is typically listed in Australian Dollars (AUD) and, unless stated otherwise, is exclusive of GST. 

For selected products, you may be offered the option to purchase in your local currency (e.g. USD or GBP). In these cases, prices will be clearly labelled on the relevant checkout page.

• If the course is purchased and accessed from outside Australia by a non-Australian entity, GST may not apply.

• Payments are processed securely through Stripe, our preferred payment provider.

• Where a formal quote is provided, it is valid for 30 days from the issue date.

7. Cancellation & Rescheduling Policy - Private Coaching (including small private groups)

For clarity, ‘Private Coaching’ may include one-to-one sessions or small private group sessions (up to six participants) arranged by a single client organisation. This is distinct from programs specifically promoted as ‘Group Coaching,’ which operate under separate pricing and cancellation policies.

Refunds

• If you cancel in writing more than 5 business days before your first scheduled coaching session, we will refund your payment minus any transaction fees (e.g. credit card fees) and reasonable preparation costs already incurred.
• If you cancel less than 5 business days before the first session, refunds will only be considered in exceptional circumstances.

Rescheduling

• You may reschedule a coaching session with more than 48 hours’ notice, subject to availability.

• If you cancel within 48 hours of the scheduled session or do not attend (“no-show”), the session will be forfeited.

All cancellations or rescheduling requests must be submitted in writing to [email protected].

8. Cancellation & Refund Policy - Group Coaching

Cancellations and Refunds

• Participants may cancel their enrolment up to 10 business days before the first scheduled session to receive a full refund (less any transaction fees).

• Cancellations received fewer than 10 business days before the first scheduled session are non-refundable, except in exceptional personal circumstances such as serious illness, injury, or bereavement, at the sole discretion of Alphacrane Intercultural Specialists.

• No refunds will be provided once the program has commenced, regardless of attendance.

Substitutions

• Substitutions are strongly encouraged in place of late cancellations. Participant substitutions may be accepted if arranged prior to the first scheduled session, provided the substitute is an eligible professional from the same organisation.

Non-attendance

• Participants who miss sessions will not be entitled to refunds or partial credits. However, they will continue to have access to session recordings and/or resources for one month after the final coaching session.

Notification Requirements

• All cancellation or substitution requests must be submitted in writing by email to [email protected]. Requests made by phone or verbally are unable to be accepted.

Reference to General Terms

• These conditions apply specifically to group coaching programs. For all other products and services, please refer to the relevant sections of these Terms & Policies.

9. Risk-Free Guarantee (Not Applicable)

Please note that the 14-day money-back guarantee offered on self-paced online courses does not apply to private coaching packages, as session time is reserved and customised in advance.

However, if you have concerns about your coaching experience, please contact Craig Shim directly at [email protected]. I’ll do my best to address the issue promptly and fairly.

10. Disclaimer

The coaching services provided by Alphacrane Pty Ltd are designed to support intercultural capability development in a professional context. Outcomes may vary depending on your goals, context, and engagement with the process.

• Coaching is not a substitute for legal, financial, psychological, or medical advice. Please seek professional assistance where appropriate.

• Alphacrane Pty Ltd accepts no responsibility for any outcomes, harm or loss resulting from the use or non-use of information provided during coaching.

11. Governing Law

These terms are governed by the laws of Queensland, Australia. Any disputes or claims will be subject to the jurisdiction of the courts of Queensland.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with the latest revision date. We recommend reviewing this page periodically. 

13. Contact Us
If you have any questions about these terms, please contact:

Craig Shim
Director, Alphacrane Intercultural Specialists
📧 [email protected]

If you believe you’ve been incorrectly charged, we ask that you please email us first before raising a dispute with your bank. As a small business, your direct communication helps us resolve issues quickly and keeps our operating costs down.

Last Updated: 16 September 2025